What Information We Hold and Why
When you open an account, we collect the details you provide at registration — name, contact information, and the payment method you choose to fund your wallet. If you deposit through bKash, Nagad or Rocket, we record the transaction reference and amount to reconcile your account
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balance; we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual login activity. This data is processed to fulfil our
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service contract with you, to meet any applicable legal obligations in the jurisdictions where we operate, and to prevent fraud. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is limited to what those providers
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need to complete your transaction. Retention periods vary by data type: account records are kept for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of the data we hold on you,
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ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it. Availability of these rights depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.